Please read through our frequently asked questions.

How do I order?

Ordering the jerseys couldn’t be simpler. We will send you a template for you to get creative with! Once finished send over any design you have and we will go from there, doesn't matter how bad! It is important to send us the correct dimensions for the logos, names and numbers etc. For more information please see the Customised Tab.

Is there a set up fee?

There is an initial £50 set up fee for each jersey and short design, unlesss a combined order is made, in which case the total set up fee is £50. For more information please see the Set Up Fees Explained tab.

You can add this to your cart on the product pages along with your number of kit requirements.

How can I pay?

Payment can be made by one of the following ways:

  • BACS Internet Transfer - No Charge
  • Paypal - Either using your credit card to pay via PayPal or using your own PayPal account.

Payment has to made at the time of order due to the goods being custom made.

How long does Manufacturing take?

Delivery depends on the item ordered. Off the shelf garments, except caps, normally take between 3 to 4 weeks. Caps can take up to 4 to 5 weeks.

Fully bespoke goods take approximately 4 weeks after design acceptance.

In busy periods, such as February to May, we can allow up to 8 working weeks for delivery.

A working week does not include Easter (2 weeks), Christmas (2 weeks), Bank Holidays, Annual Leave (2 weeks at a time).

Due to current world situation, some items maybe delayed or not in stock.

Please note: We can not be held responsible for delays.

Can I order one or two extra kits at a later date?

Sure, you are not bound by having to order a complete set everytime a new player joins. Jerseys, shorts, shooting tops, polos can all be ordered seperately.

As production is based on larger orders, there maybe a longer lead time on singular kits.

In some cases, you may want to think about ordering a spare kit in your bulk order as a back up.

Please note that there might be slight differences in the colouring between your older kit to that of the newer order. This is because your older kit would have been used and there may be variations in the ink and printer used when producing the extra kits.

Prices for one offs and under 10 items of the same product are charged at a higher rate to cover increased time and material costs.

Do you offer school discount?

Unfortunately we do not offer school discounts, however, we can offer discounts on orders over 100.

What colours can I have for my bespoke items?

For fully bespoke sublimated items, we use a Pantone matching colour system, which is an universally accepted colour pallet. If you have a favourite team, you can often find online what pantone colour they use.

Alternatively, we can match your team logo as closely as possible.

Please remember that what you see on your screen may alter to that of the final product. Different fabrics also absorb the ink differently to others, so please be aware of this.

For fully bespoke items using sewn on decals, there is a limited number of colours available of that fabric.

What is Sublimation?

Sublimation is the Nu way to print!

This 21st century method of printing really is at the cutting edge of technology, providing high quality and long lasting colour in sports apparel.

The sublimation technique involves heating up solid high quality Italian ink colour pigments, which transforms them into gases that are then absorbed into the polyester fibres. When the temperature cools down, the deep rooted colour effect is very permanent.

The science behind it has proven that the colours are more durable to the washing process, as when printing names, numbers and logo’s etc, it actually absorbs the colours into the polyester fibres of the garment, rather than just providing a layer that is stuck on the outside of the fibres as in older printing methods.

This means that your garments will stay looking brighter, fresher and Nu-er for a lot longer!

Manufacturing Acceptance

For Sublimated items, sometimes there can be white dots where the print hasn't fully absorbed. This is just part of the process and can not be avoided. However, we try our best to make sure you don't get any, but we allow for a 3mm radius as an acceptable.

For sewn on garments, as these are hand applied, we try our best to make sure all decals are straight and inline as can be. But due to the nature of the fabric and the application method it is not always possible to guarantee they will be 100% in line and level. We allow a 10% angle acceptance. Although of course, we will try as best to make sure they are always correct.

Panelling: where panelling is used, for example different fabric sections sewn together, due to the nature of the manfacturing process, we will try our hardest to make sure they are all lined up correctly. However. in some cases we allow for 5mm out of placement.

Delivery

Delivery is either by Courier or Royal Mail 2nd Class Signed For, depending on the weight of the goods. We send items this way so we can easily track the items in case of them getting lost. You do have a choice in checkout to choose your preferred option. Please note: Courier service is normally next working day, but allow upto 3 working days. whilst 2nd Class Signed For can take up to 14 working days. Any Royal Mail delivery issues, such as damage or missing should be taken up with them yourselves.

All times quoted above are in relation to when the goods are ready to ship, not from point of order.

Returns

Unfortunately we are unable to refund customised/made to order item(s) unless damaged or defective. We do check items before sending to make sure they meet our standards, as well as keeping you in the loop during the first set up instance.

It is vital that you make sure all of the information is entered correctly when inputting your data.

For non customised items, there is a 14 day return policy. We would ask you to send the item back to us at your own expense if not suitable.